Email sending domain configuration

Configuring domain authentication is a fundamental step when setting up your Twilio SendGrid account. This process is essential to ensure optimal deliverability for your emails. Domain authentication not only improves email delivery rates, it also increases reliability both with email inbox providers and with your recipients.

Manual configuration

• In the side menu, navigate to ⚙️Settings > Email settings
• On the first tab, configure domain, add your organization’s domain without the www. For example mydomain.edu.co

– When you click + Add a domain, the screen will show you the DNS records that must be added with your DNS host provider. You’ll see one MX record and two TXT records.

– Next, add these records shown in your DNS provider. This process varies depending on your DNS host. Check your host’s documentation for details on how to work with its interface.
– Once you’ve added the DNS records to your domain, go back to the Acreditta application interface and click Verify Records. Depending on your DNS provider, you may need to wait up to 48 hours for the record to propagate.
– You should now see the records successfully verified.
– If only half of your records are verified, you likely need to wait a bit longer. It’s also possible one of your records was entered incorrectly.

– Now you should customize the email that will be used to send notifications, as well as the sender. If the email you want to use doesn’t have an inbox, we recommend using the word no-reply so earners know they shouldn’t reply to the email.

⚠️ Important

GoDaddy, Amazon Route 53, and Namecheap, among other providers, automatically append your domain to your new DNS record values, which creates a CNAME entry that fails verification. For example, if your domain is example.com and Acreditta’s CNAME host value is em123.example.com, the incorrect record becomes em123.example.com.example.com.

You can fix this by pasting only the subdomain portion of the host value, em123, into your DNS provider’s host field. There’s no need to modify the record’s value. Be sure to check your CNAME for this behavior if your domain doesn’t validate at first.