Managing credentials

To check the status of issued credentials and send reminders, go to Digital credentials → Issued credentials.

What do credential statuses mean?

Status	Meaning
Accepted	The earner received the credential in their email and accepted the recognition.
Pending	The earner received the credential in their email, but hasn’t accepted it yet.
Versioned	This credential was already replaced by a newer version: someone edited its information after the earner had accepted it, and since an accepted credential can’t be modified directly, the system created a new credential (V2, V3…) and marked this one as versioned. See Updating an issued credential.
Revoked	The credential was revoked.
Failed	The earner didn’t receive the credential in their email.
Expired	The expiration date configured on the credential has already passed. See the detail below.

Why can a credential fail?

The email entered doesn’t exist or was typed incorrectly.
The earner’s inbox is full and can’t receive any more emails.
The credential was already issued to that email previously.
The earner marked an Acreditta email as spam.
The email bounced permanently (hard bounce).
The earner unsubscribed from Acreditta emails.

In cases 4, 5 and 6, the platform stops sending emails to that person and the credential becomes Failed. The issuance history shows the reason: give the earner the acceptance link through another secure, direct channel (for example, a personal message), never a public one. You’ll find it in the row’s ⋮ menu, Acceptance link option.

To find out the specific reason, click the history icon next to the issued credential’s status — you’ll find the status description in the notification history there.

Can a failed credential be recovered? Yes. If the earner opens the acceptance link through another channel (for example, you resend it to them manually) after a delivery failure, the platform automatically moves it back to “pending” — you don’t need to reissue it from scratch.

Can I issue without an email notification going out? Yes, there’s a silent issuance option (individual, bulk, or when updating a credential) for when your organization handles announcing the achievement through another channel — see Silent issuance.

What does it mean for a credential to be “Expired”?

Only credentials that have an expiration date configured (see the {{expiration_at}} field in Certificate design) can reach this status.

It’s automatic. When the expiration date is reached, the platform changes the status to Expired on its own — you don’t need to do anything. This only happens if the credential was in Accepted or Pending status; a credential that’s already revoked or failed doesn’t move to expired.
The earner gets a notice (by email or WhatsApp, depending on what they have set up) informing them that their credential expired — this is a separate process from the issuance email.
It doesn’t free up your license quota. The quota is used up at the moment the credential is issued; it expiring later doesn’t give it back to you.
Earner’s view: both the credential’s public page and the verification modal show an “Expired on: DD-MM-YYYY” notice instead of the normal acceptance view.

Can I correct or renew an expired credential? It isn’t edited on the same record — just like an Accepted credential, an Expired one is already immutable. Use that row’s update icon to issue a new version (with whatever expiration date you need); the original credential stays linked to that new version, and anyone who opens the original link sees a notice to switch to the most recent version. See the full flow in Updating an issued credential.

How do I filter for only expired credentials? Type status:expired into the Issued credentials search bar — the Filter button stays in sync with this same search (more detail in the advanced-search article, pending).

Credentials the earner made private

When an earner makes their credential private from their Wallet, in Issued credentials the public link icon and the See credential button appear greyed out, with the notice Private Credential. The other actions remain available: downloading the PDF, viewing the history, revoking and reissuing.

The credential’s history (clock icon) records the date every time it becomes private or public again. If the Acreditta team made the change at the earner’s request, the record reads “Credential marked as private by Acreditta at the earner’s request”.

🔎 Note: this notice appears on accepted, pending, versioned and expired credentials. Privacy is the earner’s decision; see Making a credential public or private.

Tracking bulk issuances (by batch)

The All issuances tab you saw above shows each individual credential. If you want to see the status of each complete bulk upload (for example, to confirm a scheduled issuance went out on time), click the Batch issuances tab, next to “All issuances”.

There, each row is a batch (a file upload), not an individual credential, with its own status:

Batch status	Meaning
Scheduled	The batch is set to go out at the scheduled date and time — see Scheduling issuances. Nothing has been sent yet.
In review	The batch went through an approval flow and is waiting for reviewers and/or approvers to complete their part — see Approval flow design and administration.
Sent	The batch was already processed and the credentials were sent.
Failed	The batch couldn’t be processed.
Revoked	The batch was revoked.

The Sent column shows how many credentials in the batch have already been sent out of the total (for example, 8 / 8).

Under Actions you’ll find the eye icon to View detail of the batch in any status, and for batches in Scheduled status, an additional icon to Cancel schedule.